Microsoft Certified Desktop Support Specialist Job Description

Microsoft Certified Desktop Support Specialists resolve issues related to Windows operating systems and other hardware and software. The Specialists must be able to identify and fix problems quickly.

The other responsibilities include:

Responsible for troubleshooting desktop environments running Microsoft Windows operating systems
Providing technical assistance in product evaluations and sourcing
Installing and configuring software and hardware
Identifying and resolving issues related to computer and network connectivity
Working both independently and as a part a team
Upgrading and maintaining Windows hardware, software, and other applications
Providing technical support to clarify Windows desktop problems
Managing and supporting end-user devices, such as desktop systems and other peripheral equipment
Assisting in testing, analyzing and resolving issues related to Windows operating systems
Providing enhanced desktop and customer support services
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